We will review your request as soon as we can, and should you contact us outside of our business hours, we might process your request on the following day, but that will never impact your refund rights. We will process your refund if (a) the funds have not been delivered or made available to the recipient’s account you indicated to us, and (b) we receive your request within the 30 minutes of your transfer being initiated. Send us an email at and give us as much information as possible so we can identify your transfer with certainty, otherwise, we might not be able to refund the transfer for you.įor example: Could you please refund the transfer XXXXXX, that I sent to XXXX on the XXXX at XXXX. In accordance with CFPB Regulations, you are entitled to request a refund in the 30 minutes of initiating a transfer with us. You have two different rights to refunds: Please note that we would not accept any non-US ID documents. military ID, visa, employment authorisation card, refugee document)
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